Elms Weeping Tile Ltd
Privacy Policy
Elms Weeping Tile Ltd is committed to safeguarding the personal information entrusted to us by our
customers. We manage your personal information in accordance with Alberta’s Personal Information
Protection Act and other applicable laws. This policy outlines the principles and practices we follow in
Personal information means information about an identifiable individual. This includes an individual’s name,
home address and phone number, email address if applicable, financial information, etc.
What personal information do we collect?
We collect only the personal information that we need for the purposes of providing services to our clients,
including personal information needed to:
Supply and/or install requested products and services
Set up your customer profile in our accounting database
Secure pre-authorized payment when applicable
We normally collect client personal information directly from our clients. We may collect your information
from other persons with your consent or as authorized by law.
We inform our clients, before or at the time of collecting personal information, of the purposes for which we
are collecting the information. The only time we don’t provide this notification is when a client volunteers
information for an obvious purpose (for example, producing a credit card to pay for product and/or services
when the information will be used only to process the payment).
We ask for consent to collect, use or disclose client personal information, except in specific circumstances
where collection, use or disclosure without consent is authorized or required by law. We may assume your
consent in cases where you volunteer information for an obvious purpose.
We assume your consent to continue to use and, where applicable, disclose personal information that we
have already collected, for the purpose for which the information was collected.
We ask for your express consent for some purposes and may not be able to provide certain services if you
are unwilling to provide consent to the collection, use or disclosure of certain personal information. Where
express consent is needed, we will normally ask clients to provide their consent orally (by telephone), or in
A client may withdraw consent to the use and disclosure of personal information at any time, unless the
personal information is necessary for us to fulfil our legal obligations. We will respect your decision, but we
may not be able to provide you with certain products and services if we do not have the necessary personal
We may collect, use or disclose client personal information without consent only as authorized by law. For
example, we may not request consent when the collection, use or disclosure is to determine suitability for an
honour or award, or in an emergency that threatens life, health or safety.
How do we use and disclose personal information?
We use and disclose client personal information only for the purpose for which the information was
collected, except as authorized by law. For example, we may use client contact information to supply and/or
install goods and services and collect payment for those goods and services.
If we wish to use or disclose your personal information for any new business purpose, we will ask for your
consent. We may not seek consent if the law allows this (e.g. the law allows organizations to use personal
information without consent for the purpose of collecting a debt).
How do we safeguard personal information?
We make every reasonable effort to ensure that personal information is accurate and complete. We rely on
individuals to notify us if there is a change to their personal information that may affect their relationship
with our organization. If you are aware of an error in our information about you, please let us know and we
will correct it on request wherever possible. In some cases we may ask for a written request for correction.
We protect personal information in a manner appropriate for the sensitivity of the information. We make
every reasonable effort to prevent any loss, misuse, disclosure or modification of personal information, as
well as any unauthorized access to personal information.
We use appropriate security measures when destroying personal information, including shredding paper
records, records retention in locked file room only accessible to authorized individuals, and in some cases
permanently deleting electronic records.
We retain personal information only as long as is reasonable to fulfil the purposes for which the information
was collected or for legal or business purposes.
Access to records containing personal information
Individuals have a right to access their own personal information in a record that is in the custody or under
the control of Elms Weeping Tile Ltd, subject to some exceptions. For example, organizations are required
under the Personal Information Protection Act to refuse to provide access to information that would reveal
personal information about another individual.
If we refuse a request in whole or in part, we will provide the reasons for the refusal. In some cases where
exceptions to access apply, we may withhold that information and provide you with the remainder of the
You may make a request for access to your personal information by writing to Kirsten Elms or the current
Controller of Elms Weeping Tile Ltd. You must provide sufficient information in your request to allow us to
identify the information you are seeking.
You may also request information about our use of your personal information and any disclosure of that
information to persons outside our organization. In addition, you may request a correction of an error or
We will respond to your request within 45 calendar days, unless an extension is granted. We may charge a
reasonable fee to provide information, but not to make a correction. We will advise you of any fees that may
apply before beginning to process your request.
If you have a question or concern about any collection, use or disclosure of personal information by Elms
Weeping Tile Ltd, or about a request for access to your own personal information, please contact Kirsten
Elms or the current Controller via email at accounts@elmsweepingtile.com
If you are not satisfied with the response you receive, you should contact the Information and Privacy
Office of the Information and Privacy Commissioner of Alberta
Phone: 403-297-2728 Toll Free: 1-888-878-4044
Email: generalinfo@oipc.ab.ca Website: www.oipc.ab.ca
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