Elms Weeping Tile Ltd

Privacy Policy

Elms Weeping Tile Ltd is committed to safeguarding the personal information entrusted to us by our

customers. We manage your personal information in accordance with Alberta’s Personal Information

Protection Act and other applicable laws. This policy outlines the principles and practices we follow in

Personal information means information about an identifiable individual. This includes an individual’s name,

home address and phone number, email address if applicable, financial information, etc.

What personal information do we collect?

We collect only the personal information that we need for the purposes of providing services to our clients,

including personal information needed to:

 Supply and/or install requested products and services

 Set up your customer profile in our accounting database

 Secure pre-authorized payment when applicable

We normally collect client personal information directly from our clients. We may collect your information

from other persons with your consent or as authorized by law.

We inform our clients, before or at the time of collecting personal information, of the purposes for which we

are collecting the information. The only time we don’t provide this notification is when a client volunteers

information for an obvious purpose (for example, producing a credit card to pay for product and/or services

when the information will be used only to process the payment).

We ask for consent to collect, use or disclose client personal information, except in specific circumstances

where collection, use or disclosure without consent is authorized or required by law. We may assume your

consent in cases where you volunteer information for an obvious purpose.

We assume your consent to continue to use and, where applicable, disclose personal information that we

have already collected, for the purpose for which the information was collected.

We ask for your express consent for some purposes and may not be able to provide certain services if you

are unwilling to provide consent to the collection, use or disclosure of certain personal information. Where

express consent is needed, we will normally ask clients to provide their consent orally (by telephone), or in

A client may withdraw consent to the use and disclosure of personal information at any time, unless the

personal information is necessary for us to fulfil our legal obligations. We will respect your decision, but we

may not be able to provide you with certain products and services if we do not have the necessary personal

We may collect, use or disclose client personal information without consent only as authorized by law. For

example, we may not request consent when the collection, use or disclosure is to determine suitability for an

honour or award, or in an emergency that threatens life, health or safety.

How do we use and disclose personal information?

We use and disclose client personal information only for the purpose for which the information was

collected, except as authorized by law. For example, we may use client contact information to supply and/or

install goods and services and collect payment for those goods and services.

If we wish to use or disclose your personal information for any new business purpose, we will ask for your

consent. We may not seek consent if the law allows this (e.g. the law allows organizations to use personal

information without consent for the purpose of collecting a debt).

How do we safeguard personal information?

We make every reasonable effort to ensure that personal information is accurate and complete. We rely on

individuals to notify us if there is a change to their personal information that may affect their relationship

with our organization. If you are aware of an error in our information about you, please let us know and we

will correct it on request wherever possible. In some cases we may ask for a written request for correction.

We protect personal information in a manner appropriate for the sensitivity of the information. We make

every reasonable effort to prevent any loss, misuse, disclosure or modification of personal information, as

well as any unauthorized access to personal information.

We use appropriate security measures when destroying personal information, including shredding paper

records, records retention in locked file room only accessible to authorized individuals, and in some cases

permanently deleting electronic records.

We retain personal information only as long as is reasonable to fulfil the purposes for which the information

was collected or for legal or business purposes.

Access to records containing personal information

Individuals have a right to access their own personal information in a record that is in the custody or under

the control of Elms Weeping Tile Ltd, subject to some exceptions. For example, organizations are required

under the Personal Information Protection Act to refuse to provide access to information that would reveal

personal information about another individual.

If we refuse a request in whole or in part, we will provide the reasons for the refusal. In some cases where

exceptions to access apply, we may withhold that information and provide you with the remainder of the

You may make a request for access to your personal information by writing to Kirsten Elms or the current

Controller of Elms Weeping Tile Ltd. You must provide sufficient information in your request to allow us to

identify the information you are seeking.

You may also request information about our use of your personal information and any disclosure of that

information to persons outside our organization. In addition, you may request a correction of an error or

We will respond to your request within 45 calendar days, unless an extension is granted. We may charge a

reasonable fee to provide information, but not to make a correction. We will advise you of any fees that may

apply before beginning to process your request.

If you have a question or concern about any collection, use or disclosure of personal information by Elms

Weeping Tile Ltd, or about a request for access to your own personal information, please contact Kirsten

Elms or the current Controller via email at accounts@elmsweepingtile.com

If you are not satisfied with the response you receive, you should contact the Information and Privacy

Office of the Information and Privacy Commissioner of Alberta

Phone: 403-297-2728 Toll Free: 1-888-878-4044

Email: generalinfo@oipc.ab.ca Website: www.oipc.ab.ca

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